Send a report we can verify
Use the checklist for your issue, then email ClashVault for private support or use the official Discord for community discussion. Clear evidence helps us correct data and reproduce product problems without guessing.
Choose the right report
Game-data correction
Send the affected page, entity and level, the value shown in game, and the date you checked it. Include the active event or Gold Pass modifier when relevant.
Product bug
Share the page URL, steps to reproduce, expected result, actual result, and browser or device. Remove tokens and private export data from screenshots.
Privacy or account request
Email clashvaultapp@gmail.com from the address associated with your account when possible. Do not include passwords, authentication codes, or private export tokens.
Official contact channels
Send a Report We Can Verify
For an incorrect level, cost, timer, or calculator result, include the page URL, input type, entity name, current level, expected value, and the warning or coverage percentage shown by the tool. A screenshot of the matching in-game value is especially useful after a balance update.
For a software bug, include the steps that produced it, what you expected, what happened instead, and the browser or device used. Remove player tokens, account credentials, private exports, or other secrets before sending screenshots or copied data.
ClashVault distinguishes public player-tag data from village-export data. Tell us which source you used so we can reproduce the same coverage boundary. Read how our calculators and data coverage work before reporting a missing building from a public tag lookup.
Data corrections are reviewed against the current Clash of Clans version and the source linked on the affected page. If the value changed recently, include the date you observed it and whether an event, Gold Pass perk, or temporary boost was active. That context helps us distinguish a permanent balance change from an account-specific modifier.
Response Times
Email — Send private support, privacy, account, correction, and partnership requests to clashvaultapp@gmail.com. Response times vary with availability and the investigation required; ClashVault does not promise a guaranteed response window.
Privacy & Data Requests — Email the address above from the email associated with your ClashVault account when possible. Do not send passwords, authentication codes, or private export tokens. We may need to verify identity and scope before acting and will respond within the timeframe applicable to the request and jurisdiction. See our Privacy Policy for details.
Discord — Use the official server for community discussion and non-sensitive feedback. Do not post personal account details or privacy-request evidence in a public channel.